LPG delivery delays leave UK homes without heat in subzero temperatures

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People in remote houses who depend on liquid petroleum gas report being left without fuel in frosty conditions.
People in remote houses who depend on liquid petroleum gas report being left without fuel in frosty conditions.

People in remote houses who depend on liquid petroleum gas report being left without fuel in frosty conditions.

Overview

In the midst of subzero temperatures, numerous rural households across the UK have been grappling with days-long shortages of heating and hot water due to delays in the delivery of liquid petroleum gas (LPG). 

This issue predominantly affects approximately 200,000 homes located in remote areas, which rely on LPG as they lack access to the gas network.

Challenges Faced

Despite maintaining substantial credit with their suppliers, some households found themselves without fuel over the Christmas period, amplifying the challenges of enduring freezing conditions. 

Others endured the recent cold snap without the means to heat their homes or cook food, exacerbating their plight.

Individual Accounts of Hardship

A couple in their late 70s resorted to turning off their heating in January to conserve gas for cooking, highlighting the difficult choices forced upon them by the shortage.

Another resident, faced with temperatures as low as -3°C, experienced their gas supply running out, further aggravating their already dire circumstances.

Discontent with Supplier Responses

Affected households, particularly those contracted to AvantiGas, expressed dissatisfaction with the lack of explanation or apology for the fuel shortages. 

James Morrison, a customer of AvantiGas, detailed the distressing experience of his family enduring seven days without heating in -7°C temperatures, only to receive inadequate responses and potential additional charges.

Ongoing Struggles

Verity Evans, awaiting a delivery since mid-November, has been left without essential utilities for a week despite being on a telemetric contract designed to trigger timely delivery requests. 

Despite assurances from AvantiGas, repeated calls have yielded no resolution, leaving her family, including an asthmatic child, in a desperate situation.

These accounts underscore the urgent need for improved delivery systems and better responsiveness from LPG suppliers to ensure the welfare of vulnerable rural residents, especially during harsh weather conditions.

Gary Monroe

Gary Monroe is a seasoned contributor to the Los Angeles Business Magazine, where he offers insightful analysis on local business trends and economic developments. With a focus on Los Angeles' dynamic commercial landscape, Gary's articles provide valuable perspectives for entrepreneurs and business professionals in the city.

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